Pocket LOOX Frequently Asked Questions

If you use the Wireless Manager please perform a soft reset (poke the stylus into the reset hole at the bottom of PDA).
You can then reconnect using E2C.
From then on only use E2C to manage your wireless connection.

If you still have problems, back up your data and then perform a hard reset and then connect using E2C.

See http://support.microsoft.com/kb/931937 for more details.

You connect to the PC via a USB cable and the device shows up as a drive within Windows Explorer. Then drag-and-drop like any other attached drive.

Correct
Unfortunately, the application E2C does not support WPA! However, Windows Mobile on the LOOX does - so you need to use the Windows interface (Start->Settings->Connections) to control Wireless LAN if you want to use WPA.

Many PDA users do not understand that they cannot close any running application. Most of those users were accustomed to closing applications on the desktop. However under Windows CE, an application is closed when a new application is started and needs more memory or resources than are available. However, some software vendors have decided to include an "Exit" or "X" button anyway.

Starting from a hard-reset with no established connections, you need to:

1). create a Bluetooth modem (e.g.,[0080375E4185DUN]);

2). set ppc2k2 connection manager to use 'Internet settings' connection to connect to the Internet;

3). set up the RVGSM Flexport Connection Sorting Out Connection Manager

To switch between BT/GPRS and WiFi, toggle connections settings between 'Internet Settings' and 'Work Settings'. If you don't use a WiFi card, then just leave the first box set to Internet Settings.
Center box is 'Work Settings' and last box should always read 'Work'. If you don't see [0080375E4185DUN], then you have not yet connected to the internet using pocket plugfree . If you've already connected to the internet using Pocket PlugFree, then you've already created the Bluetooth modem needed by RVGSM.
Connecting to the internet using PPF for the first time, sets the first box in Connection Manager to [0080375E4185DUN]. On this setting, RVGSM won't work correctly, so switch it back to 'Internet Settings'.
The Flexport GSM Wizard After you open Flexport GSM, you have four tabs. We're only concerned with the 2nd and 3rd (Device, Connections). Set device scroll box to [0080375E4185DUN]. Select the Connections tab. Should only show one connection, '* [0080375E4185DUN]'. If others exist, delete them.
Tap [0080375E4185DUN] to bring up the 'connection name & type' setup wizard.
Select GRPS, [next],
type your APN [next],
[next], type your DNS, [advanced], dial number (e.g., *99#), leave extra dial blank, disable IP header and Software compression.
Enable 'Password Required', [OK], [Finished].
Close Flexport GSM. I suggest a soft-reset at this point.
When you start-up RVGSM, make sure the loox BT hardware switch is set to 'on'.
Do not start pocket plugfree, RVGSM will do that automatically. RVGSM start-up time is approximately 30-seconds (loads program, initiates BT radio, discovers handset). If you need to temporarily shut down Bluetooth, use the hardware switch and leave RVGSM minimized.
The next time you want to re-establish the Bluetooth connection, flick the switch and RVGSM will again restart the Bluetooth radio (pocket plugfree)...
Please note this is taken from the http://www.fujitsu-siemens.com/forum/index_loox.html and we have not tested it and therefore cannot guarantee accuracy, but we thank Aquanaut for the input

There is an issue with the Pocket LOOX USB driver (for Active Sync). We have recently taken a call from the customer who was having a problem getting the driver installed successfully (the inf file was invalid).
When running the latest version of Active Sync 3.6 the driver from our website for the USB will not download without throwing up INF file errors.
There is a conflict between our driver and the version of Active Sync installations.

This can be cured by installing the older version of Active Sync 3.5 and then upgrading to 3.6 once the usb has been installed

The problem here is that Pocket Internet Explorer only supports .WAV files for the <BGSOUND>. See the Pocket PC API reference.
Sites using sound formats other than WAV, or using Shockwave, will not play on the LOOX.

One reason for this may be that the battery compartment cover is not in place correctly. Underneath the cover is a small pin that sticks up when the cover is removed. The function of this is to ensure the LOOX is off when the battery is being replaced. If the cover is not replaced correctly or there is some debris underneath the cover which prevents it from fitting tightly , the LOOX will NOT power on. Always remove and then refit the cover before calling the FSC warranty desk.

On the LOOX 400 & 700 Series.

1. Turn on the Wireless LAN
2. Start -> Settings -> System tab -> System Information
3. Navigate down to Network -> WLAN Adapter.

The problem with running ActiveSync over any network is that ActiveSync only works on networks connected to "WORK" rather than "The Internet".
To get this to work on LOOX 400 & 700 series.

1. Connected to the Wireless network
2. Go to Start->Settings, -> Connections Tab, -> tap Network Cards.
3. Tap the connected Wireless Network
4. change the 'CONNECTS TO' from "The Internet" to "Work".

If you are also wanting to use the Pocket LOOX to connect to the Internet, then the alternative solution is to leave the Wireless LAN as connecting to the Internet and configure a VPN to you PC (as Pocket PC considers VPNs to be Work connections).