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ServiceContracts

Reliability and availability are key criteria especially if you have a heterogeneous IT environment. With hardware/software maintenance we provide preventive and remedial services that physically repair or optimize your hard- and software.

Brochure

ServiceContracts - The right level of hardware and software availability (PDF)

Hardware ServiceContracts data sheets

Basic - The hardware entry-level service with spare parts supply (PDF)
Classic - The hardware service with defined response times and extended service cover times (PDF)
Superior - The hardware service with defined recovery times (PDF)
Premium - The hardware service with defined recovery times and proactive services (PDF)

Software ServiceContracts data sheets

Basic - The entry-level software service with telephone support (PDF)
Contract Classic - The software service with short response times (PDF)
Superior - The software service with rapid response and automatic updates (PDF)
Premium - The software service with exclusive remote services (PDF)

Product-specific ServiceContracts