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| | | | | | |
| ServicePack/Contract Offsite | | Thin Clients (FUTRO) | PCs (ESPRIMO) | Workstations (CELSIUS) | Displays (SCENICVIEW) |
| Bring-in service | | X | X1 | X1 | |
| Collect and return service | | X | | | |
| Door to door service | | | | | X |
| Desk to desk service | | | | | X1 |
| | | | | | |
| ServicePack/Contract Respond | | Thin Clients (FUTRO) | PCs (ESPRIMO) | Workstations (CELSIUS) | Displays (SCENICVIEW) |
| On-site service without response time | | X | X | X | |
| On-site service with on-site response time, 5x9 | Second businesss day | X | X | X | |
| Next business day | X | X | X | |
| 4 hours | X1 | X1 | X1 | |
| On-site service with on-site response time, 5x13 | 4 hours | X1 | X1 | X1 | |
| | | | | | |
| ServicePack/Contract Recover | | Thin Clients (FUTRO) | PCs (ESPRIMO) | Workstations (CELSIUS) | Displays (SCENICVIEW) |
| On-site service with recovery time, 5x9 | Next businesss day | X1 | X1 | X1 | |
| 8 hours | X1 | X1 | X1 | |
| On-site service with recovery time, 5x13 | Next business day | X1 | X1 | X1 | |
| 8 hours | | X1 | X1 | |
| On-site service with recovery time, 7x24 | 8 hours | | X1 | X1 | |
| 1 Depending on country | | | | | |
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