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| ServicePack/Contract Respond | Storage (FibreCAT CX) | Storage (FibreCAT NX) | Storage (FibreCAT SX/TX, Fibre channel switch) |
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| On-site service without response time | X | X | ||||
| On-site service with on-site response time, 5x9 | Second business day | X | X | |||
| Next business day | X | X | X | |||
| 4 hours | X | X | X | |||
| On-site service with on-site response time, 5x13 | 4 hours | X1 | X1 | X1 | ||
| On-site service with on-site response time, 7x24 | 4 hours | X | X | X | ||
| ServicePack/Contract Recover | Storage (FibreCAT CX) | Storage (FibreCAT NX) | Storage (FibreCAT SX/TX, Fibre channel switch) |
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| On-site service with recovery time, 5x9 | Next business day | X | X | |||
| 8 hours | X | X | ||||
| 6 hours | X1 | X1 | ||||
| 4 hours | X1 | X1 | ||||
| On-site service with recovery time, 5x13 | Next business day | X1 | X1 | |||
| 8 hours | X1 | X1 | ||||
| 6 hours | X1 | X1 | ||||
| 4 hours | X1 | X1 | ||||
| On-site service with recovery time, 7x24 | Next business day | X | X | |||
| 8 hours | X | X | ||||
| 6 hours | X1 | X1 | ||||
| 4 hours | X1 | X1 | ||||
| 1 Depending on country | ||||||
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