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| | Managed Maintenance |
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| In a heterogeneous IT infrastructure situation companies commission several IT service providers with varied service levels, terms and conditions. This results in inefficient service operations and increased IT operation costs. In order to ensure long-term investment profitability in a heterogeneous IT landscape, Fujitsu Siemens Computers offers Managed Maintenance services, a maintenance solution from a single source including the coordination and implementation of maintenance tasks for your entire IT infrastructure. This is achieved via a holistic service level management approach and process automation. |
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Our services in detail: |
- Consistent service processes across all manufacturer and system boundaries
- Single point of contact:
- Call management from a single source
- Transparent reporting
- Review of SLA compliance in real time
(Service Management portal)
End-to-end service responsibility, from call acceptance to problem resolution
SLA management as agreed in the contracts with your service providers
The pricing model best suited to your requirements |
| The right combination of service management and maintenance for your company – international |
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