Fujitsu Siemens Computers - We make sure
SUPPORT

Notebook Battery Exchange Program

Fujitsu Siemens Computers Announces an Exchange Program for Notebook Batteries

AMILO A, AMILO M and AMILO Pro V2020 models impacted
Munich, June 15, 2005 – Fujitsu Siemens Computers announced a proactive exchange program on batteries in specific AMILO notebook products. The company took the decision to implement the exchange program after receiving a very limited number of customer reports of a defect in the batteries. The company recommends that on specific models, customers should stop using the batteries immediately, and operate their notebook on AC power only. This exchange program will provide a replacement battery free of charge.

Customer satisfaction and safety is our main concern. This proactive battery exchange program is important to Fujitsu Siemens Computers and we want to make sure that we reach as many people as possible with this communication. We stand behind the quality of our products and our priority is to meet the expectations customers have of our company.

We also request for safety and environmental reasons, that customers return the potentially defective batteries. Customers will receive information on the return program when they receive their replacement battery.
DETAILS OF THE EXCHANGE PROGRAM
 

Name of Product

Rechargeable lithium ion batteries for the following products only:
Computer model nameBattery model ending number
AMILO A7640
AMILO A1640
AMILO M1405
AMILO M1424
AMILO M1425
AMILO M7405
AMILO M7424
AMILO M7425
AMILO Pro V2020
All impacted models end with
G1L1
No other AMILO, AMILO Pro or LIFEBOOK notebook batteries are involved in this exchange program.

Risk

In some batteries there might be a defect which can cause the battery cells to overheat, with a risk of fire.

Incidents

To date, Fujitsu Siemens Computers has received four reports of batteries overheating out of a possible 250,000 units.

Sold At

Distributors, resellers, catalogers and retail stores sold the computers with the batteries starting October 2004 through the current date. The batteries may have been sold separately as second battery source.

Remedy

The Company is advising customers to stop using the impacted batteries immediately and contact Fujitsu Siemens Computers to arrange for a replacement battery. The replacement battery is free of charge. After removing the effected battery from their AMILO or AMILO Pro, customers should plug in the AC adapter to power the computer until a replacement battery arrives.
Related information
How to identify
  Battery Exchange Program
Questions and Answers
  Battery Exchange Program
Arrange exchange
  Battery Exchange Program
Press release
Oct 16, 2006
  Notebooks with Sony-Cell-Batteries