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| | SERVICE PROGRAM OVERVIEW |
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Audience: - Aimed at field service and technical support engineers but open to anyone who feels they may benefit. This includes end users, although certain topics such as access to Extranet web pages and spare parts will not be relevant.
The service program is designed to provide in-depth knowledge suitable for field service and technical support activities. There is a separate program of training for our Channel Sales partners that covers installation and configuration only. Further information can be found under the Elite program.
All of our product technical training courses assume that the participant has general industry knowledge relevant to the course. This is a prerequisite, as we do not teach basic knowledge.
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Audience: - Advanced level training aimed at technical installation, configuration and support engineers but open to anyone who feels they may benefit. This includes technical sales consultants and field service specialists.
These courses cover specialist subjects such as Blade Servers and High Availability products (Clustering, etc.). Delegates will be expected to have attended relevant standard product courses or equivalent knowledge. |
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Having completed foundation training, you will be invited to top up your technical knowledge at update events designed to keep you in touch with our latest products. |
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Service Program |
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