TECHNICAL COURSE CONTENT

• Whole system unit and sub-system hardware technologies and construction on our entire Notebook (LIFEBOOK, AMILO), Deskbound (SCENIC, ESPRIMO, CELSIUS, FUTRO, etc.) and Server (PRIMERGY, PRIMEPOWER) products.
  
  
• Software components unique to our products such as system component configuration utilities, local and remote diagnostic tools (e.g., BIOS, RAID, ServerView, RemoteView).
  
  
• Operating System installation and configuration.
  
  
• Server and PC Management tools and utilities (e.g., ServerStart, DeskView).
  
  
• Specialist subjects including RAID, Cluster systems, High Availability, Terminals and Workstations.
  
  
• How to report and escalate technical problems to us.
  
  
• How and where to find technical support information on our web sites and purchase service support documentation.